We use in our site https://www.medigate.io/ (“Site“) cookies and similar files or technologies to automatically collect and store information about your computer, device, and Site usage, in order to improve their performance and enhance your user experience. We use the general term “cookie” in this policy to refer to these technologies and all such similar technologies that collect information automatically when you are using our Site where this policy is posted. You can find out more about cookies and how to control them in the information below.
If you do not accept the use of these cookies, please disable them using the instructions in this cookie policy or by changing your browser settings so that cookies from this Site cannot be placed on your computer or mobile device. Important: disabling cookies on this Site may seriously cripple the user experience and other features on
the Site to the point of rendering them useless.
In this Cookie Policy, we use the term Medigate (and “we“, “us” and “our“) to refer to Medigate Tech Ltd. Our Privacy Policy is available at https://www.medigate.io/privacy-policy.
What is a cookie?
Cookies are computer files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website. Cookies can then be sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are widely used in order to make websites work, or to work more efficiently, as well as to provide information to the owners of the website.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving the user experience. Cookies may tell us, for example, whether you have visited our Site before or whether you are a new visitor.
There are two broad categories of cookies:
- First party cookies, served directly by us to your computer or mobile device.
- Third party cookies, which are served by a third party on our behalf. We use third party cookies for
functionality, performance / analytics, marketing and social media purposes.
Cookies can remain on your computer or mobile device for different periods of time. Some cookies are ‘session cookies,’ meaning that they exist only while your browser is open. They are deleted automatically once you close your browser. Other cookies are ‘permanent cookies,’ meaning that they survive after your browser is closed. They can be used by websites to recognize your computer when you open your browser and browse the Internet again.
Web beacons:
Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are small graphics files that contain a unique identifier that enable us to recognize when someone has visited our website. This allows us, for example, to monitor the traffic patterns of users from one page within our website to another, to deliver or communicate with cookies, to understand whether you have come to our website from an online advertisement displayed on a third party website, to improve website performance and to measure the success of email marketing campaigns. In most instances, these technologies are reliant on cookies to
function, and therefore declining cookies prevents them from functioning.
If you don’t want your cookie information to be associated with your visits to these pages, you can set your browser to turn off cookies as described further below. If you turn off cookies, web beacon and other technologies will still detect your visits to our Site; however, they will not be associated with information otherwise stored in cookies.
Targeted advertising
Third parties may drop cookies on your computer or mobile device to serve advertising through our website. These companies may use information about your visits to this and other websites in order to provide relevant advertisements about goods and services that you may be interested in. They may also employ technology that is used to measure the effectiveness of advertisements. The information collected through this process does not enable us or them to identify your name, contact details or other personally identifying details unless you choose to provide these to us.
How do we use cookies?
We use cookies to:
- track traffic flow and patterns of travel in connection with our Site;
- understand the total number of visitors to our Sites on an ongoing basis and the types of internet browsers (e.g., Chrome, Firefox, Safari, or Internet Explorer) and operating systems (e.g., Windows or Mac) used by our visitors;
- monitor the performance of our Site and to continually improve it; and
- customize and enhance your online experience.
What types of cookies do we use?
The types of cookies used by us in connection with the Site can be considered ‘essential website cookies,’ ‘functionality cookies,’ ‘analytics and performance cookies,’ and ‘marketing cookies.’ We’ve set out some further information and the purposes of the cookies in the following table.
Cookies necessary for essential website purposes
These cookies are essential to provide you with services available through this Site and to use some of its features, such as access to secure areas. Without these cookies, we will not be able to provide services that you require, such as transactional pages and secure login accounts.
| Cookie name | Source | Expiry | Purpose |
| Wordpress_test_cookie | WordPress | Session | Tests the browser’s cookie functionality. |
| Wp-settings | WordPress | One year | This is used to customize your view of the interface, and possibly also the main site interface. |
| Wp-settings-time | WordPress | One year | This is used to customize your view of the interface, and possibly also the main site interface. |
| Wordpress_logged_in | WordPress | Session | Identifies a logged in user for the WordPress service. |
| Wordpress_sec | WordPress | Session | This cookie is used to store your authentication details. Its use is limited to the admin console area, /wp-admin/ |
Functionality Cookies
These cookies record information about choices you’ve made and allow us to tailor the website to you. These cookies allow us to provide you with our services in the way in which you have required, as you continue to use or come back to our Site. For example, these cookies allow us to:
- Save your location preference if you have set your location on the homepage in order to receive localized information;
- Remember settings you have applied, such as layout, text size, preferences, and colors;
- Show you when you are logged in; and
- Store accessibility options.
| Cookie name | Source | Expiry | Purpose |
| dc | Medigate (Drift) | Session | Necessary for the functionality of the website’s chat-box function. |
| driftt_aid | Medigate (Drift) | Two years | Necessary for the functionality of the website’s chat-box function. |
| driftt_sid | Medigate (Drift) | One day | Identifies the visitor across devices and visits, in order to optimize the chat-box function on the website |
| lang | Session | Remember the user’s selected language version of a website. | |
| lang | Session | Set by LinkedIn when a web page contains an embedded ‘Follow us’ panel. |
Performance / Analytics Cookies
We use performance/analytics cookies to analyze how the website is accessed, used, or is performing. We do this in order to provide you with a better user experience and to maintain, operate and continually improve the website. For example, these cookies allow us to:
- Better understand our website visitors so that we can improve how we present our content;
- Test different design ideas for particular pages, such as our homepage;
- Collect information about Site visitors, such as where they are located and what browsers they are using;
- Determine the number of unique users of the website;
- Improve the website by measuring any errors that occur; and
- Conduct research and diagnostics to improve product offerings.
| Cookie name | Source | Expiry | Purpose |
| _fs_uid | Medigate (FullStory) | Persistent | This cookie contains an ID string on the current session. This contains non-personal information on what subpages the visitor enters–this information is used to optimize the visitor’s experience |
| _ga | Google Analytics | Two years | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| _gat | Google Analytics | One day | Used by Google Analytics to throttle request rate. |
| _gid | Google Analytics | One day | Registers a unique ID that is used to generate statistical data on how the visitor uses the website. |
| DFTT_END_USER_ PREV_BOOTSTRAPPED |
Medigate (Drift) | Two years | Used to detect previous interaction with the live chat functionality to optimize the chat function. |
| Drift.Targeting.activeSess-ionStartedAt | Medigate (Drift) | Persistent | Used to collect information about how the visitor interacts with the live chat function. |
| personalization_id | Two years | This cookie allows the visitor to share content from the website onto their twitter platform | |
| _hjid | HotJar | Session | These cookies are set to track your session and behaviour such as when/where you move your mouse, scroll and download/share pages, or/and enabling you to provide feedback via surveys/polls. More information can be found here: https://www.hotjar.com/legal/policies/cookie-information |
| _hjIncludedInSample | HotJar | Session | These cookies are set to track your session and behaviour such as when/where you move your mouse, scroll and download/share pages, or/and enabling you to provide feedback via surveys/polls. More information can be found here: https://www.hotjar.com/legal/policies/cookie-information |
Marketing
We use marketing cookies to deliver many types of targeted digital marketing.. We do this in order to provide you with a better user experience and to maintain, operate and continually improve the website. The cookie stores user data and behavior information which allows advertising services to target audiences according to variables. For example, these cookies allow us to:
Observe the site performance and generate retargeting (Site retargeting, search retargeting, etc.)
Maintain and improve the website and our products
| Cookie name | Source | Expiry | Purpose |
| _gcl_au | Google AdSense | Three months | Used for experimenting with advertisement efficiency across websites using their services. |
| Ads/ga-audiences | Google AdWords | Session | Re-engages visitors that are likely to convert to customers based on the visitor’s online behavior across websites. |
| bcookie | Two years | Tracks the use of embedded services. | |
| bscookie | Two years | Tracks the use of embedded services. | |
| Drift.Targeting.cur-rentPageViewStarted | Medigate (Drift) | Persistent | Necessary for the functionality of the chat-box function. |
| Drift.Targeting.curr-entPageViewStarted | Medigate (Drift) | Persistent | Necessary for the functionality of the chat-box function. |
| Drift.Targeting.curr-entSessionStartedAt | Medigate (Drift) | Persistent | Identifies the visitor across devices and visits in order to optimize the chat-bot function. |
| Drift.Targeting.first-Visit | Medigate (Drift) | Persistent | Necessary for the functionality of the chatbot. |
| Drift.Targeting.last-TargetingEvalUUID | Medigate (Drift) | Persistent | Sets a unique ID for the specific user. This allows the website to target the user with relevant offers through its chat functionality. |
| Drift.Targeting.last-Visit | Medigate (Drift) | Persistent | Necessary for the functionality of the chatbot. |
| Drift.Targeting.numb-erOfSessions | Medigate (Drift) | Persistent | Determines the number of visits of the specific visitor for the chat-box functionality. |
| Drift.Targeting.numb-erOfVisits | Medigate (Drift) | Persistent | Determines the number of visits of the specific visitor for the chat-box functionality. |
| Drift.Targeting.previ-ousPage | Medigate (Drift) | Persistent | Identifies the last page visited by the visitor for the chat-box functionality. |
| GPS | YouTube | One day | Registers a unique ID on mobile devices to enable tracking based on GPS location. |
| i/adsct | Session | Determine the number of visitors accessing the website through twitter ads content. | |
| IDE | Google DoubleClick | One year | Register and report the webite’s user actions after viewing or clicking one of the ads to measure the efficacy of an ad and present targeted ads. |
| lidc | LinkedIn (Bizo) | One day | These cookies are associated with a B2B marketing platform, formerly known as Bizo, which is now owned by LinkedIn, the business networking platform. This sub-domain is connected to LinkedIn’s marketing services that enable website owners to gain insight into types of users on their site based on LinkedIn profile data, to improve targeting. |
| lissc | One year | Tracking the use of embedded services. | |
| pardot | Pardot | Session | Used to identify visitors across visits and devices to present relevant ads. |
| Test_cookie | Google DoubleClick | One day | Checks if the user’s browser supports cookies. |
| UserMatchHistory | 29 days | Used to track visitors on multiple websites to present ads. | |
| VISITOR_INFO1_LIVE | YouTube | 179 days | Estimates the user’s bandwidth on pages with integrated YouTube videos. |
| YSC | YouTube | Session | Registers a unique ID to keep statistics of what videos from YouTube the user has seen. |
How to control or delete cookies
Most browsers allow you to change your cookie settings. These settings will typically be found in the “options” or “preferences” menu of your browser. In order to understand these settings and learn how to use them, please consult the “Help” function of your browser or the documentation published online for your particular browser type and version.
Please note that if you choose to refuse cookies, you may not be able to use the full functionality of our Site.
The following pages have information on how to change your cookie settings for the different browsers:
- Cookie settings in Chrome
- Cookie settings in Firefox
- Cookie settings in Internet Explorer
- Cookie settings in Safari and iOS
Third Party Websites’ Cookies
When using our website, you may be directed to other websites for such activities as surveys, to make payment in currency other than U.S. dollars, or for job applications. These websites may use their own cookies. We do not have control over the placement of cookies by other websites you visit, even if you are directed to them from our website.
If you use the buttons that allow you to share products and content with your friends via social networks like Google, Twitter and Facebook, these companies may set a cookie on your computer memory. Find out more about these here:
- https://www.facebook.com/about/privacy
- http://twitter.com/privacy
- http://www.google.com/intl/en-GB/policies/privacy
Need More Information?
If you would like to find out more about cookies and their use on the Internet, you may find the following link useful:
Cookies that have been set in the past
If you have disabled one or more Cookies, we may still use information collected from cookies prior to your disabled preference being set, however, we will stop using the disabled cookie to collect any further information.
Contact us
If you have any questions or comments about this cookie policy, or privacy matters in general, please contact us at privacy@medigate.io.